Return Policy

All prices and specifications are subject to change without notice. Prices are final as of time of an order and good within two days from the time of a Purchase Order. Free Ground shipping applies to prepaid orders only, and only for orders shipping within the 48 contiguous United States (i.e. not Alaska and Hawaii). All products are shipped F.O.B. (Freight On Board) and become the sole property of the purchaser upon delivery to the specified shipping agent. In case of shipping damage, customer should contact us immediately, so we can promptly file a damage claim with the carrier and expedite a replacement. Any discrepancy, including wrong items or missing items, should be reported to Phoenix Direct within 36 hours. By purchasing from one of our web sites you acknowledge that you have read and agreed to all terms and conditions. All brands and product names mentioned are trademarks and/or registered trademarks of their respective holders.

Items Damaged During Transit
If you receive a Damaged item, you must contact us within 7 Days, by calling 718-473-9639 719-924-5489  or email us at rma@phoenixdirecttech.com Customer assumes all responsibility for the damaged item before it is picked up by the corresponding carrier agents.
 
If you are not completely satisfied with a product purchased from Phoenix Direct, you may return it within 7 days of the delivery date for an exchange or a refund if qualified (eligibility conditions listed below). All expedited shipping, handling and insurance charges are additional and non-refundable. Normally, all returns for non-defective reasons (e.g. customer changed mind) are subject to a 15% restocking fee, minimum $6.95. This fee does not apply to defective product returned within the Phoenix Direct dealer warranty period. For all returns shipping must be prepaid, insured and bearing a Return Material Authorization (RMA) number on the shipping label and/or container. Any shipping charges incurred when returning product to Phoenix Direct are the responsibility of the customer. Contact us for an RMA number, which will be required to ensure proper crediting of your account. We cannot accept returns without an RMA number. Returned products must be undamaged, clean, and in otherwise new condition with all original materials i.e. original packaging, manuals and accessories, and must be accompanied by the original invoice.

Warranty Limitations

Each item's warranty terms, including dealer warranty and extended Phoenix Direct warranty, are clearly stated on each item's page on our website. Some items carry manufacturer warranty only. Phoenix Direct will warrant these items against defects for 7 days from the delivery date (non-DOA warranty), after which time repair/replacement must go through the manufacturer. All software is NON REFUNDABLE. If the installation CD / DVD media is defective or damaged, Phoenix Direct will replace the broken media with working media (e.g. a burned copy). If there is a problem with the installation code / COA number, the customer must contact the manufacturer directly for support. Motherboards, CPUs, and Memory do not qualify for refunds. Such items can be exchanged for the same model only. Complete Computer Systems and Barebones are custom built, and are not eligible for refunds. Any defective parts from Computer Systems or Barebones under warranty are eligible for replacement only.

Replacement Extended Warranty

All replacement products are covered by the standard warranty starting at the date they are delivered to you. If for various reasons the replacement procedure extends beyond the warranty period, we at our discretion will extend the warranty coverage on such replacement up to additional 15 days. Please be advised that this extended warranty is final and any additional extensions are non-negotiable.

LCD Dead Pixel Policy

On an LCD monitor, pixels can become stuck in the off position, causing pinpoint holes in the displayed image. Most manufacturers and product vendors require at least eight of these "dead" pixels before they consider the monitor defective. Due to our commitment to customer service, Phoenix Direct is going beyond the industry standard and offering warranty replacement on LCD monitors with five dead pixels. This applies to the Phoenix Direct warranty only, and does not extend into the manufacturer's warranty period.

Notebook Battery Policy

Phoenix Direct warrants Laptop & Notebook battery packs for a period of thirty days from the date of purchase. After such period, battery repair / replacement is provided by the manufacturer only, according to the terms of its warranty policy.

What This Warranty Does Not Cover

This warranty does not cover: (a) installation or service of product; (b) conditions resulting from consumer damage such as improper maintenance or misuse, abuse, accident or alteration; (c) all plastic surfaces and all other exposed parts that are scratched or damaged due to normal use; (d) the operations of our products with equipment not supplied by Phoenix Direct; (e) products which have had the serial number removed or made illegible; (f) products rented to others.

Limits and Exclusions

There are no express warranties except as listed above. Phoenix Direct shall not be liable for special, incidental, consequential or punitive damages, including, without limitation, direct or indirect damages for personal injury, loss of goodwill, profits or revenue, loss of use this product or any associated equipment, cost of substitute equipment, downtime cost, loss of data, programs or business information, or any other losses, or claims of any party dealing with buyers from such damages, resulting from the use of or inability to use this product or arising from breach of warranty or contract, negligence, or any other legal theory. All express and implied warranties, including the warranties of merchantability and fitness for a particular purpose, are limited to the applicable warranty period set forth above.

State Law Rights

Some states do not allow the exclusion or limitation of incidental or consequential damages, or limitations on how long an implied warranty lasts, so the above limitations or exclusions may not apply to you. This warranty gives you specific legal rights, and you may also have other rights, which vary, from state to state
 

Privacy Policy's

Our Commitment To Privacy

Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage and at every point where personally identifiable information may be requested.

The Information We Collect:

This notice applies to all information collected or submitted on the [company name] website. On some pages, you can order products, make requests, and register to receive materials. The types of personal information collected at these pages are:

• Name
• Address
• Email address
• Phone number
• Credit/Debit Card Information
• (etc.)

 
On some pages, you can submit information about other people. For example, if you order a gift online and want it sent directly to the recipient, you will need to submit the recipient's address. In this circumstance, the types of personal information collected are:

Name
Address
Phone Number
(etc.)

The Way We Use Information:

We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order.

We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order.

We offer gift-cards by which you can personalize a product you order for another person. Information you provide to us to create a gift-card is only used for that purpose, and it is only disclosed to the person receiving the gift.

We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties.

You can register with our website if you would like to receive our catalog as well as updates on our new products and services. Information you submit on our website will not be used for this purpose unless you fill out the registration form.

We use non-identifying and aggregate information to better design our website and to share with advertisers. For example, we may tell an advertiser that X number of individuals visited a certain area on our website, or that Y number of men and Z number of women filled out our registration form, but we would not disclose anything that could be used to identify those individuals.

Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.

Our Commitment To Data Security

To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

Our Commitment To Children's Privacy:

Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our website from those we actually know are under 13, and no part of our website is structured to attract anyone under 13.

How You Can Access Or Correct Your Information

You can access all your personally identifiable information that we collect online and maintain by [description of the company access procedure]. We use this procedure to better safeguard your information.

You can correct factual errors in your personally identifiable information by sending us a request that credibly shows error.

To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections.

How To Contact Us

Should you have other questions or concerns about these privacy policies, please call us at 718-473-9639 or 719-924-5489] or send us an email at postmaster@phoenixdirecttech.com

Not responsible for typos.

Copyright © 2008, Phoenix Direct.com. All Rights Reserved. All prices and specifications are subject to change without notice. All product names, registered trademarks, and trademarks are the property of their respective owners.